job description
Join Bask Bear Coffee, a rapidly growing specialty coffee brand, as a Café Supervisor in our flagship location in Canggu, Bali. This is a unique opportunity to lead a dynamic team in one of Bali’s most vibrant areas, delivering exceptional coffee experiences to a diverse clientele of locals and international visitors.
As a Café Supervisor, you will oversee daily operations, ensure top-tier customer service, and maintain the high standards that define Bask Bear Coffee. Your leadership will drive team performance, operational efficiency, and a welcoming atmosphere that keeps customers coming back.
We offer a competitive salary, career growth opportunities, and the chance to work in a creative, fast-paced environment surrounded by Bali’s stunning landscapes and thriving café culture.
Responsibility
- Lead and supervise a team of baristas and café staff, ensuring smooth daily operations.
- Maintain high standards of coffee quality, presentation, and customer service.
- Manage inventory, including coffee beans, syrups, and equipment, and place orders as needed.
- Handle cashier duties, POS system operations, and daily sales reconciliation.
- Train and mentor new staff on coffee preparation, customer service, and café protocols.
- Monitor and enforce health, safety, and hygiene standards in compliance with local regulations.
- Resolve customer complaints professionally and efficiently to ensure satisfaction.
- Collaborate with management to implement promotions, events, and seasonal menu updates.
Qualifications
- Minimum 2 years of experience in a supervisory role within the café or hospitality industry.
- Strong knowledge of specialty coffee, brewing methods, and latte art.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work flexible hours, including weekends and public holidays.
- Familiarity with POS systems and basic financial reporting.
- Fluent in English; additional language skills (e.g., Indonesian, Mandarin) are a plus.
- Passion for customer service and creating memorable café experiences.
- Basic food safety and hygiene certification (or willingness to obtain).