job description
Join Baskbear Coffee as a Café Supervisor in our vibrant Denai Alam location! We are a growing specialty coffee brand dedicated to delivering exceptional customer experiences through high-quality beverages and warm hospitality. As a Supervisor, you will lead our team, ensure operational excellence, and uphold our brand’s commitment to service and quality.
This is a fantastic opportunity for a passionate coffee professional to take the next step in their career while working in a dynamic and supportive environment. If you thrive in fast-paced settings and love creating memorable moments for customers, we’d love to hear from you!
Responsibility
- Lead and motivate the café team to deliver outstanding customer service and maintain high operational standards.
- Oversee daily café operations, including opening/closing procedures, cash handling, and inventory management.
- Train and mentor baristas and staff to ensure consistency in coffee preparation and service quality.
- Monitor and maintain café cleanliness, hygiene, and compliance with food safety regulations.
- Handle customer inquiries, feedback, and complaints professionally and efficiently.
- Assist in scheduling shifts, managing staff attendance, and optimizing team performance.
- Collaborate with management to implement promotions, events, and marketing initiatives.
- Ensure equipment maintenance and troubleshoot minor technical issues.
Qualifications
- Minimum 2 years of experience in a café or hospitality supervisory role.
- Strong knowledge of specialty coffee, brewing methods, and latte art.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work flexible hours, including weekends and public holidays.
- Basic computer skills for POS systems and inventory management.
- Certification in food handling or barista training is a plus.
- Passion for coffee culture and a customer-centric mindset.