job description
Join Surebiz Corporation as a Café Supervisor in the vibrant hospitality scene of Bali! We are seeking a dynamic and experienced leader to oversee daily café operations across our premium locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This role is perfect for a passionate hospitality professional who thrives in fast-paced environments and is dedicated to delivering exceptional customer experiences.
As a Café Supervisor, you will play a pivotal role in maintaining high standards of service, managing a team of baristas and staff, and ensuring smooth café operations. You’ll collaborate with management to implement innovative strategies, optimize workflows, and drive customer satisfaction. Bali’s booming tourism and expat community make this an exciting opportunity to grow your career in one of the world’s most sought-after destinations.
Surebiz Corporation is committed to fostering a positive work culture that values teamwork, creativity, and professional development. We offer competitive compensation, opportunities for career advancement, and a chance to work in some of Bali’s most iconic locations. If you’re a natural leader with a passion for hospitality, we’d love to hear from you!
Why join us?
- Work in stunning locations across Bali, from beachfront cafés to urban hotspots.
- Competitive salary with performance-based incentives.
- Opportunities for career growth in a rapidly expanding company.
- Be part of a team that values innovation and customer-centric service.
- Enjoy a supportive work environment with a focus on work-life balance.
Responsibility
- Oversee daily café operations, ensuring smooth and efficient service delivery.
- Lead, train, and motivate a team of baristas and café staff to maintain high standards of service.
- Monitor inventory levels, place orders for supplies, and manage stock to minimize waste.
- Ensure compliance with health, safety, and hygiene regulations at all times.
- Handle customer inquiries, feedback, and complaints professionally to enhance guest satisfaction.
- Collaborate with management to develop and implement operational strategies and improvements.
- Prepare reports on café performance, including sales, customer feedback, and staff productivity.
- Assist in creating a welcoming and engaging atmosphere for guests, aligning with the café’s brand identity.
Qualifications
- Minimum of 2 years of experience in a supervisory or leadership role within a café or hospitality environment.
- Strong knowledge of coffee preparation, equipment, and industry trends.
- Excellent communication and interpersonal skills, with the ability to lead and inspire a team.
- Proven ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Familiarity with inventory management, POS systems, and basic financial reporting.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work flexible hours, including weekends and holidays, as required by the role.
- Fluency in English; additional languages (e.g., Indonesian, French, or Mandarin) are a plus.