job description
Join Shogime Trading as a Café Supervisor in the vibrant heart of Canggu, Bali! We are seeking a dynamic and experienced leader to oversee our café operations, ensuring exceptional customer service, operational efficiency, and a welcoming atmosphere for our guests. This role is perfect for someone passionate about hospitality, team leadership, and delivering high-quality café experiences in one of Bali’s most sought-after locations.
As a Café Supervisor, you will play a pivotal role in maintaining our café’s reputation for excellence. You will lead a dedicated team, manage daily operations, and ensure that every guest leaves with a memorable experience. If you thrive in fast-paced environments, have a keen eye for detail, and love working in a collaborative setting, this is the opportunity for you!
At Shogime Trading, we value creativity, professionalism, and a customer-first approach. We offer competitive compensation, a supportive work environment, and the chance to grow within a company that values your contributions. Apply today and take the next step in your hospitality career in paradise!
Responsibility
- Oversee daily café operations, including opening and closing procedures, to ensure smooth and efficient service.
- Lead, train, and motivate a team of baristas and staff to deliver exceptional customer service and maintain high standards.
- Monitor and maintain inventory levels, place orders for supplies, and ensure stock is managed efficiently to minimize waste.
- Ensure compliance with food safety, hygiene, and health regulations, conducting regular inspections and training sessions.
- Handle customer inquiries, feedback, and complaints professionally, ensuring a positive resolution and guest satisfaction.
- Create and manage staff schedules, ensuring adequate coverage during peak hours and fair distribution of shifts.
- Collaborate with the management team to implement promotional events, menu updates, and operational improvements.
- Maintain a clean, organized, and inviting café environment that reflects our brand’s values and standards.
Qualifications
- Minimum of 2 years of experience in a supervisory or leadership role within the café or hospitality industry.
- Strong knowledge of café operations, including coffee preparation, food service, and customer engagement.
- Excellent leadership and team management skills, with the ability to inspire and develop staff.
- Proven ability to handle customer service challenges with professionalism and a solution-oriented mindset.
- Familiarity with inventory management, ordering processes, and cost control measures.
- Certification in food safety and hygiene (e.g., HACCP) is a plus.
- Fluency in English; additional proficiency in Bahasa Indonesia is advantageous.
- Flexibility to work varied shifts, including weekends and holidays, as required by café operations.