job description
Join nXscale as a Café & Store Manager in the vibrant heart of Canggu, Bali, and lead a dynamic team in delivering world-class hospitality experiences. This is your opportunity to shape the future of a rapidly growing café brand while fostering a culture of excellence, innovation, and genuine customer connection.
As the face of our café, you’ll oversee daily operations with an owner’s mindset—driving sales, optimizing workflows, and ensuring every guest leaves with a memorable experience. Your leadership will inspire a team of passionate baristas and staff, while your strategic vision will help scale our business in Bali’s competitive hospitality landscape.
If you thrive in fast-paced environments, have a knack for operational efficiency, and are eager to grow with an ambitious brand, we’d love to hear from you. Enjoy the perks of working in Bali’s most sought-after locations, with opportunities for career advancement and professional development.
Responsibility
- Lead and motivate a high-performing team to deliver exceptional customer service and operational excellence.
- Oversee daily café operations, including inventory management, staff scheduling, and financial reporting.
- Develop and implement strategies to drive sales, improve customer retention, and enhance brand reputation.
- Ensure compliance with health, safety, and hygiene standards in alignment with local regulations.
- Collaborate with the leadership team to introduce new menu items, promotions, and marketing initiatives.
- Monitor and analyze key performance metrics to identify areas for improvement and growth.
- Foster a positive and inclusive work culture that aligns with the company’s values and mission.
- Act as the primary point of contact for customer feedback, resolving issues with professionalism and empathy.
Qualifications
- Proven experience (3+ years) in café, restaurant, or retail management, preferably in a high-volume setting.
- Strong leadership skills with a track record of team development and performance management.
- Excellent communication and interpersonal skills, fluent in English (additional languages a plus).
- Solid understanding of financial management, including budgeting, cost control, and P&L analysis.
- Passion for hospitality and a deep appreciation for coffee culture, food service, and customer experience.
- Ability to work flexible hours, including weekends and holidays, as required by business needs.
- Problem-solving mindset with a proactive approach to operational challenges.
- Knowledge of POS systems, inventory software, and basic Microsoft Office/Google Workspace tools.