job description
Join The Coffee Bean & Tea Leaf PH as a Café Lead (Branch Manager) and become part of a dynamic team dedicated to delivering exceptional coffee experiences. In this role, you will oversee daily café operations, lead a passionate team, and ensure the highest standards of customer service and product quality. This is a fantastic opportunity for a motivated individual with a passion for hospitality and leadership to grow within a globally recognized brand.
As the face of our café, you will foster a welcoming atmosphere, drive sales, and maintain operational excellence. If you thrive in a fast-paced environment and are committed to creating memorable experiences for our guests, we’d love to hear from you!
Responsibility
- Lead and manage a team of baristas and café staff, ensuring high performance and exceptional customer service.
- Oversee daily café operations, including opening/closing procedures, inventory management, and cash handling.
- Maintain high standards of cleanliness, hygiene, and food safety in compliance with company policies.
- Drive sales and profitability through effective upselling, promotional activities, and cost control measures.
- Train and develop staff to ensure consistent product quality and service excellence.
- Handle customer inquiries, feedback, and complaints professionally and promptly.
- Monitor and manage stock levels, placing orders as needed to avoid shortages.
- Ensure compliance with health, safety, and company policies at all times.
Qualifications
- Proven experience in a supervisory or managerial role within the hospitality or café industry.
- Strong leadership and team management skills with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills to interact with customers and team members effectively.
- Knowledge of coffee preparation, beverage service, and café operations.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic computer skills for inventory management, reporting, and POS systems.
- Flexibility to work various shifts, including weekends and holidays.
- Passion for coffee, customer service, and creating a positive café experience.