job description
Join TT Freight Group Sdn Bhd as a Business Support Executive and play a pivotal role in ensuring seamless freight operations, documentation, and customer service in our dynamic logistics environment. Based in the vibrant hub of Canggu, Bali, you will be at the heart of coordinating timely and accurate deliveries while maintaining exceptional service standards.
This role is ideal for detail-oriented professionals who thrive in fast-paced settings and are passionate about optimizing logistics workflows. You will collaborate with cross-functional teams to streamline processes, resolve operational challenges, and enhance customer satisfaction. With a competitive salary range of IDR 12M – 15M per month, this is your opportunity to grow with a leading name in the freight and logistics industry.
At TT Freight Group, we value innovation, efficiency, and a customer-centric approach. If you are ready to take your career to the next level in a supportive and dynamic work environment, apply today!
Responsibility
- Coordinate and monitor daily freight operations to ensure on-time pickups and deliveries.
- Manage and verify shipping documentation, including bills of lading, invoices, and customs paperwork.
- Liaise with clients, vendors, and internal teams to resolve operational issues and provide updates.
- Maintain accurate records of shipments, tracking, and inventory using logistics software.
- Assist in preparing reports on operational performance, delays, and cost efficiencies.
- Ensure compliance with local and international freight regulations and company policies.
- Handle customer inquiries and complaints professionally, providing timely resolutions.
- Collaborate with the sales and finance teams to process billing and payment reconciliations.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum 2 years of experience in freight forwarding, logistics, or a similar administrative support role.
- Strong knowledge of freight operations, documentation, and customs procedures.
- Proficient in Microsoft Office (Excel, Word) and logistics management software.
- Excellent communication and interpersonal skills, with fluency in English (written and spoken).
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
- Problem-solving mindset with the ability to work under pressure and meet tight deadlines.
- Familiarity with Indonesian logistics regulations and market practices is a plus.