job description
Join Choo Chiang Marketing as a Business Support Executive and play a pivotal role in enhancing customer relationships and operational efficiency. This position is ideal for detail-oriented professionals who thrive in dynamic environments and are passionate about delivering exceptional service. Based in the vibrant regions of Bali, you will collaborate with cross-functional teams to ensure seamless order processing, fulfillment, and customer satisfaction.
As a Business Support Executive, you will be the backbone of our administrative operations, ensuring that every customer interaction is smooth, efficient, and memorable. Your contributions will directly impact our ability to maintain strong client relationships and drive business growth. If you are organized, proactive, and eager to make a difference, this is the perfect opportunity for you.
Responsibility
- Process and manage customer orders accurately and efficiently to ensure timely fulfillment.
- Coordinate with internal teams, including sales, logistics, and customer service, to resolve order-related inquiries.
- Maintain and update customer records and databases to ensure data integrity and accessibility.
- Assist in preparing reports and documentation to support business operations and decision-making.
- Monitor inventory levels and liaise with suppliers to prevent stockouts and delays.
- Provide administrative support to the sales and marketing teams, including scheduling and correspondence.
- Identify opportunities to improve processes and enhance customer satisfaction.
- Handle customer complaints and feedback professionally, ensuring prompt resolution.
Qualifications
- Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in administrative support, order processing, or customer service roles.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Office Suite and experience with CRM or ERP systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Problem-solving mindset with a focus on delivering high-quality customer experiences.
- Familiarity with the retail or marketing industry is a plus.