job description
Join Hilti, a global leader in construction technology, as our Business Analyst - CRM & AI and play a pivotal role in shaping the future of our WIN (AI Sales Assistant) team. This is a unique opportunity to bridge the gap between business strategy and cutting-edge AI solutions, driving innovation in customer relationship management and sales automation.
In this dynamic role, you'll collaborate with cross-functional teams to analyze business processes, identify opportunities for AI-driven improvements, and implement CRM solutions that enhance customer engagement and operational efficiency. Based in Bali (remote), you'll enjoy a flexible work environment while contributing to projects with global impact.
Hilti offers a competitive salary, comprehensive benefits, and a culture that values innovation, collaboration, and professional growth. If you're passionate about leveraging data and AI to transform business operations, this is the perfect role for you.
Why join Hilti?
- Work with a globally recognized brand in construction technology
- Opportunity to shape AI-driven CRM solutions
- Flexible remote work from Bali's vibrant locations
- Competitive compensation and career development
- Collaborative and innovative work environment
Responsibility
- Analyze business processes and identify opportunities for AI-driven CRM enhancements to improve customer engagement and sales efficiency.
- Collaborate with cross-functional teams to define requirements and translate business needs into technical specifications for AI and CRM solutions.
- Design, implement, and optimize CRM workflows, ensuring seamless integration with AI tools and data analytics platforms.
- Monitor and evaluate the performance of AI-driven CRM initiatives, providing actionable insights and recommendations for continuous improvement.
- Develop and maintain documentation for CRM processes, AI models, and business requirements to ensure clarity and alignment across teams.
- Conduct training sessions and workshops for stakeholders to drive adoption of CRM and AI tools.
- Stay updated on industry trends in AI, CRM, and sales automation to propose innovative solutions that align with Hilti's strategic goals.
- Work closely with data scientists and engineers to refine AI models and ensure they deliver measurable business value.
Qualifications
- Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
- 3+ years of experience as a Business Analyst, preferably with a focus on CRM and AI-driven solutions.
- Proven experience with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) and AI tools (e.g., machine learning, NLP, chatbots).
- Strong analytical skills with the ability to interpret complex data and translate it into actionable business insights.
- Excellent communication and stakeholder management skills, with the ability to bridge the gap between technical and non-technical teams.
- Experience with Agile methodologies and project management tools (e.g., Jira, Trello).
- Familiarity with SQL, data visualization tools (e.g., Tableau, Power BI), and basic programming (Python, R) is a plus.
- Self-motivated, detail-oriented, and able to work independently in a remote setting.