job description
Join Pepper Money Philippines, a leading name in financial services, as a Broker Support Officer and play a pivotal role in supporting our credit and sales teams. Based in the vibrant and dynamic setting of Bali, Indonesia, this role offers the perfect blend of professional growth and an enviable work-life balance in one of the worldâs most sought-after destinations.
As a Broker Support Officer, you will be the backbone of our operations, ensuring seamless processes, compliance with guidelines, and exceptional service delivery. Youâll collaborate with cross-functional teams to facilitate loan processing, documentation, and client communications, all while adhering to the highest standards of accuracy and efficiency. This role is ideal for detail-oriented professionals with a passion for financial services and a desire to thrive in a fast-paced, supportive environment.
At Pepper Money, we value innovation, integrity, and teamwork. Youâll have the opportunity to work with cutting-edge financial tools, engage with a diverse client base, and contribute to the success of a company thatâs redefining the financial landscape. Whether youâre based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, youâll enjoy the flexibility of remote work or access to premium co-working spaces, all while being part of a global team.
If youâre looking for a career that combines financial expertise with the freedom to live and work in paradise, this is the opportunity for you. Apply now and take the next step in your professional journey with Pepper Money!
Responsibility
- Assist the credit and sales teams in processing loan applications, ensuring adherence to company guidelines and regulatory requirements.
- Review and verify documentation for accuracy and completeness, including financial statements, identification, and loan agreements.
- Coordinate with brokers, clients, and internal teams to facilitate smooth communication and timely resolution of inquiries or issues.
- Maintain up-to-date records of loan applications, client interactions, and compliance documentation using internal systems.
- Provide administrative support to the sales team, including preparing reports, presentations, and client correspondence.
- Monitor loan processing timelines and escalate delays or discrepancies to the appropriate stakeholders.
- Ensure compliance with internal policies, industry regulations, and data protection standards.
- Contribute to process improvements by identifying inefficiencies and suggesting solutions to enhance operational workflows.
Qualifications
- Bachelorâs degree in Finance, Business Administration, Economics, or a related field.
- Minimum of 2 years of experience in broker support, loan processing, or a similar role within the financial services industry.
- Strong understanding of loan documentation, credit assessment, and regulatory compliance in financial services.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or loan management systems.
- Excellent attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Strong communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams.
- Problem-solving mindset with a proactive approach to resolving issues and improving processes.
- Fluency in English; additional languages (e.g., Bahasa Indonesia) are a plus.