job description
Join Carsome, Southeast Asia’s leading digital automotive platform, as a Branch Support Executive – Loan Processing in the vibrant region of Badung, Bali. This role is pivotal in ensuring smooth administrative operations and efficient loan processing to support our rapidly growing business.
As part of our dynamic team, you will play a key role in maintaining accurate records, coordinating with internal departments, and providing exceptional support to both customers and staff. Your organizational skills and attention to detail will directly contribute to enhancing operational efficiency and customer satisfaction.
Based in one of Bali’s most strategic locations, this position offers a unique opportunity to work in a fast-paced, innovative environment while enjoying the island’s renowned work-life balance.
Responsibility
- Process and manage loan applications, ensuring compliance with company policies and regulatory requirements.
- Maintain accurate and up-to-date records of all loan-related documentation and transactions.
- Coordinate with finance, sales, and customer service teams to facilitate seamless loan processing.
- Prepare and verify loan agreements, contracts, and other administrative documents.
- Assist in resolving discrepancies or issues related to loan processing and customer inquiries.
- Generate reports and provide data analysis to support decision-making processes.
- Ensure timely and efficient communication with internal and external stakeholders.
- Contribute to process improvements to enhance operational efficiency and customer experience.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business Administration, Finance, or a related field.
- At least 2 years of experience in administrative support, loan processing, or a similar role.
- Strong proficiency in Microsoft Office Suite (Excel, Word) and data management systems.
- Excellent organizational, multitasking, and time-management skills.
- High attention to detail and accuracy in handling documentation and financial data.
- Effective communication and interpersonal skills to liaise with various stakeholders.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with loan processing software or CRM systems is a plus.