job description
Join KB Bank as a Branch Services Manager in the vibrant heart of Bali! This is your opportunity to lead a dynamic team in delivering exceptional financial services while ensuring seamless branch operations. In this pivotal role, you will oversee daily transactions, settlement processes, and customer service excellence to uphold KB Bank’s reputation for precision and reliability.
Based in one of Bali’s prime locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll play a key role in maintaining operational efficiency, compliance with banking standards, and fostering a customer-centric environment. Your leadership will drive the branch’s success by optimizing workflows, resolving operational challenges, and ensuring all financial activities align with regulatory and company policies.
If you’re a results-driven professional with a passion for banking operations and team leadership, this role offers a competitive salary, career growth, and the chance to work in one of Indonesia’s most sought-after regions. Apply today to take the next step in your banking career with KB Bank!
Responsibility
- Oversee and coordinate daily branch operations, ensuring accuracy and timeliness in all transactions and settlements.
- Lead, mentor, and develop a high-performing team to deliver exceptional customer service and operational efficiency.
- Implement and enforce banking policies, procedures, and compliance standards to mitigate risks and ensure regulatory adherence.
- Monitor and optimize branch workflows to enhance productivity, reduce errors, and improve service delivery.
- Resolve complex operational issues and escalate critical matters to senior management as needed.
- Collaborate with cross-functional teams (e.g., IT, Risk, Finance) to streamline processes and integrate best practices.
- Prepare and analyze operational reports to identify trends, inefficiencies, and opportunities for improvement.
- Ensure all customer interactions and transactions meet KB Bank’s service quality and security standards.
Qualifications
- Bachelor’s degree in Finance, Banking, Business Administration, or a related field. Master’s degree is a plus.
- Minimum 5 years of experience in banking operations, with at least 2 years in a managerial or supervisory role.
- Proven track record in branch management, transaction processing, and settlement operations.
- Strong knowledge of Indonesian banking regulations, compliance requirements, and risk management.
- Excellent leadership, communication, and problem-solving skills to manage teams and stakeholders effectively.
- Proficiency in banking software, MS Office, and data analysis tools.
- Ability to work under pressure, meet deadlines, and adapt to a fast-paced environment.
- Fluency in English and Indonesian (written and verbal).