job description
Are you a dynamic leader with a passion for retail excellence? Pusat Borong Matahari is seeking a Branch Manager to oversee our operations in Badung, Bali, ensuring seamless workflow, outstanding customer service, and robust sales performance. This is a unique opportunity to drive growth, mentor a high-performing team, and shape the success of a leading retail brand in one of Indonesia’s most vibrant markets.
As the face of our branch, you will play a pivotal role in maintaining operational efficiency, fostering a customer-centric culture, and achieving ambitious sales targets. Your leadership will directly impact customer satisfaction, team productivity, and the overall profitability of the branch. If you thrive in fast-paced environments and have a proven track record in retail management, we want to hear from you!
Join us in Bali—where business meets paradise—and take the next step in your career with a company that values innovation, integrity, and impact.
Responsibility
- Oversee daily branch operations, ensuring compliance with company policies, procedures, and industry standards.
- Lead, mentor, and develop a high-performing team to deliver exceptional customer service and meet sales targets.
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in sales, profitability, and operational efficiency.
- Implement strategic initiatives to enhance customer experience, increase foot traffic, and boost revenue.
- Manage inventory levels, merchandising, and visual displays to optimize product presentation and sales.
- Resolve customer complaints and escalations professionally, ensuring a positive resolution and maintaining brand reputation.
- Collaborate with corporate teams to align branch activities with company-wide goals and promotional campaigns.
- Ensure adherence to health, safety, and security protocols to create a safe working environment for staff and customers.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field (or equivalent work experience).
- Minimum of 5 years of experience in retail management, with at least 2 years in a Branch Manager or similar leadership role.
- Proven track record of driving sales growth, improving operational efficiency, and leading high-performing teams.
- Strong leadership, communication, and interpersonal skills to inspire and motivate staff.
- Excellent problem-solving and decision-making abilities, with a customer-first mindset.
- Proficiency in retail management software, POS systems, and Microsoft Office Suite.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Willingness to work flexible hours, including weekends and holidays, as required by business needs.