job description
Are you a dynamic leader with a passion for retail excellence? EO Executive Optical is seeking an experienced Branch Manager to oversee our operations in Bali. In this pivotal role, you will drive sales, enhance customer experience, and lead a high-performing team in one of the most vibrant retail markets in Southeast Asia.
As the face of our brand, you will ensure operational efficiency, maintain exceptional service standards, and contribute to the growth of our business. This is a fantastic opportunity for a results-driven professional to make a significant impact in a fast-paced, customer-centric environment.
Join us and take your retail management career to the next level in the beautiful island of Bali!
Responsibility
- Lead and motivate a team of retail associates to achieve sales targets and deliver outstanding customer service.
- Oversee daily store operations, including inventory management, visual merchandising, and cash handling.
- Develop and implement strategies to drive foot traffic, increase sales, and enhance customer loyalty.
- Ensure compliance with company policies, procedures, and retail standards.
- Monitor and analyze sales performance, preparing reports and action plans for continuous improvement.
- Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
- Collaborate with the regional team to execute promotional campaigns and marketing initiatives.
- Maintain a clean, organized, and visually appealing store environment.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- Proven experience (3+ years) in retail management, preferably in the optical or fashion industry.
- Strong leadership and team management skills with a track record of achieving sales targets.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in inventory management systems and retail software.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work flexible hours, including weekends and holidays.
- Knowledge of local market trends and consumer behavior in Bali is a plus.