job description
Join Ella Skin Clinic, a leading name in premium skincare and beauty solutions, as a Branch Manager in our high-performing locations across Bali (Canggu, Ubud, Denpasar, and more). This is a unique opportunity to drive operational excellence, lead a dynamic team, and elevate customer experience in a fast-growing industry.
As a Branch Manager, you will oversee the performance of our clinics—particularly those requiring strategic turnaround—by analyzing key performance indicators (KPIs) such as revenue (omzet), foot traffic, conversion rates (closing rate), and average order value (AOV). Your leadership will ensure each branch meets and exceeds its financial and service targets while maintaining Ella Skin Clinic’s reputation for quality and innovation.
Based in Bali’s most vibrant and tourist-rich areas, you’ll work in a collaborative environment with opportunities for professional growth. Whether you’re optimizing staff performance, implementing sales strategies, or enhancing client satisfaction, your role will be pivotal in shaping the success of our clinics.
Responsibility
- Monitor and evaluate branch performance using KPIs (revenue, traffic, closing rate, AOV) to identify areas for improvement.
- Develop and implement strategic plans to boost sales, customer retention, and operational efficiency.
- Lead, mentor, and motivate a team of skincare professionals to deliver exceptional service and meet targets.
- Conduct regular audits of clinic operations, inventory, and service standards to ensure compliance with company policies.
- Analyze market trends and competitor activity to propose innovative sales and marketing initiatives.
- Collaborate with the corporate team to align branch goals with overall business objectives.
- Resolve customer escalations and ensure high levels of satisfaction through personalized service.
- Prepare and present performance reports to senior management with actionable insights.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Minimum 3 years of experience in retail or clinic management, preferably in the beauty/skincare industry.
- Proven track record of driving sales growth and improving branch performance metrics.
- Strong leadership, communication, and interpersonal skills to manage diverse teams.
- Analytical mindset with proficiency in data-driven decision-making (Excel, CRM tools).
- Customer-centric approach with a passion for delivering premium service.
- Fluency in English and Indonesian (written and verbal).
- Willingness to relocate or travel to assigned branches in Bali (Canggu, Ubud, Denpasar, etc.).