job description
Are you a visionary leader ready to elevate your career in the dynamic world of premium hair consultancy? Beijing 101 Hair Consultants Pte Ltd is seeking a passionate and results-driven Branch Manager to spearhead our operations in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
This is not just another job—it’s an opportunity to build a legacy by shaping a high-performing team, driving revenue growth, and delivering exceptional client experiences in a luxury service environment. As our Branch Manager, you’ll combine strategic thinking with hands-on leadership to ensure operational excellence, customer satisfaction, and business expansion.
Join a brand synonymous with innovation and quality in the beauty industry. If you thrive in fast-paced settings, love mentoring teams, and have a knack for turning challenges into opportunities, this role is your chance to make a tangible impact while enjoying the unparalleled lifestyle of Bali.
Responsibility
- Team Leadership: Recruit, train, and mentor a high-performing team of stylists and consultants to deliver exceptional service and meet sales targets.
- Operational Excellence: Oversee daily branch operations, ensuring compliance with company standards, hygiene protocols, and service quality.
- Revenue Growth: Develop and execute sales strategies to drive client acquisition, retention, and upselling of premium services/products.
- Client Experience: Foster a luxury client experience by implementing personalized service protocols and resolving escalations professionally.
- Financial Management: Monitor P&L statements, control expenses, and optimize resource allocation to maximize profitability.
- Marketing & Branding: Collaborate with HQ on localized marketing campaigns, promotions, and community engagement to boost brand visibility.
- Inventory & Supply: Manage stock levels of high-end hair products and tools, ensuring availability while minimizing waste.
- Performance Reporting: Track KPIs (e.g., client satisfaction, sales conversion, team productivity) and present insights to senior management.
Qualifications
- Proven Leadership: Minimum 5 years in a managerial role within the beauty, retail, or service industry, with a track record of team development and revenue growth.
- Sales Acumen: Strong background in sales, customer relationship management, and target achievement in a luxury or premium segment.
- Industry Knowledge: Deep understanding of hair consultancy, styling trends, and high-end client expectations (prior experience in salons is a plus).
- Operational Skills: Experience in branch/outlet management, including staff scheduling, inventory control, and financial oversight.
- Communication: Fluent English (written and verbal) with exceptional interpersonal skills to engage clients, teams, and stakeholders.
- Problem-Solving: Ability to think critically, resolve conflicts, and adapt strategies in a dynamic market.
- Tech-Savvy: Proficiency in POS systems, CRM tools, and Microsoft Office/Google Workspace for reporting and analysis.
- Cultural Fit: Passion for the beauty industry, a client-first mindset, and alignment with our brand’s values of excellence and innovation.