job description
Join My Venus, a leading name in aesthetic clinics, as a Branch Coordinator and play a pivotal role in ensuring the seamless operation of our branches across Bali. This position is ideal for a dynamic professional who thrives in a fast-paced environment and is passionate about delivering exceptional service in the healthcare and beauty industry.
As a Branch Coordinator, you will be responsible for overseeing daily operations, monitoring performance metrics, and ensuring compliance with standard operating procedures (SOPs). Your leadership will drive the enhancement of service quality, client satisfaction, and operational efficiency. If you are a detail-oriented individual with strong organizational and interpersonal skills, we invite you to be part of our mission to redefine aesthetic care.
This role offers a competitive salary, opportunities for professional growth, and the chance to work in some of Bali's most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
Responsibility
- Monitor and evaluate branch performance using key performance indicators (KPIs) to ensure operational excellence.
- Coordinate daily activities, including staff scheduling, client appointments, and inventory management.
- Ensure strict adherence to company SOPs, health regulations, and safety protocols.
- Conduct regular staff training and development sessions to enhance service quality and client satisfaction.
- Liaise with headquarters and other branches to align on company policies, promotions, and operational updates.
- Handle client inquiries, feedback, and complaints professionally and promptly.
- Oversee administrative tasks, including reporting, budgeting, and financial tracking.
- Implement strategies to improve branch efficiency, customer experience, and revenue growth.
Qualifications
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 2 years of experience in a coordination or supervisory role, preferably in healthcare, beauty, or retail.
- Strong understanding of operational management, KPI tracking, and performance evaluation.
- Excellent communication, leadership, and problem-solving skills.
- Proficient in using office software (e.g., Microsoft Office, Google Workspace) and clinic management systems.
- Ability to work under pressure, multitask, and meet deadlines in a dynamic environment.
- Familiarity with aesthetic clinic operations, customer service standards, and industry regulations is a plus.
- Fluency in English and Bahasa Indonesia is required.