job description
Are you a results-driven professional with a passion for customer service and debt recovery? A leading BPO company is seeking a Collections Specialist to join their dynamic team in Bali. This is a rare opportunity to work in a fast-paced, international environment while enjoying the vibrant culture and lifestyle of Indonesia’s most sought-after destinations.
As a Collections Specialist, you will play a critical role in managing overdue accounts, negotiating payment plans, and ensuring timely recoveries while maintaining exceptional customer relationships. With limited slots available, we encourage you to apply today and take the next step in your career!
This full-time position offers a competitive salary, professional growth, and the chance to work in a collaborative, multicultural setting. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role provides the flexibility and stability you need.
Responsibility
- Contact customers via phone, email, or other channels to discuss overdue accounts and negotiate payment arrangements.
- Maintain accurate and up-to-date records of all collection activities, including call logs, payment commitments, and follow-ups.
- Develop and implement effective strategies to minimize delinquency and improve recovery rates.
- Provide exceptional customer service, addressing inquiries and resolving disputes with professionalism and empathy.
- Collaborate with internal teams to escalate complex cases and ensure compliance with company policies and regulatory requirements.
- Monitor and analyze account portfolios to prioritize high-risk cases and optimize collection efforts.
- Prepare and present regular reports on collection performance, trends, and recommendations for improvement.
- Stay updated on industry best practices and legal guidelines related to debt collection.
Qualifications
- Minimum of 1-2 years of experience in collections, customer service, or a related field within the BPO industry.
- Strong negotiation, communication, and problem-solving skills with a customer-centric approach.
- Proven ability to handle high-pressure situations and meet performance targets.
- Proficiency in using CRM systems, dialers, and Microsoft Office (Excel, Word).
- Familiarity with debt collection laws, regulations, and ethical practices.
- Excellent written and verbal English skills; additional languages are a plus.
- High school diploma or equivalent; a bachelor’s degree in Business, Finance, or a related field is advantageous.
- Willingness to work in shifting schedules, including evenings, weekends, or holidays as required.