job description
Are you a dynamic leader with a passion for hospitality and customer service? We are seeking a Booking Center Manager to oversee our golf reservation operations in Bali. In this role, you will ensure seamless booking processes, deliver exceptional customer experiences, and coordinate with various teams to maintain high service standards. This is a fantastic opportunity to join a growing team in the vibrant hospitality industry of Bali.
As the Booking Center Manager, you will play a pivotal role in managing daily operations, optimizing booking systems, and leading a team to achieve operational excellence. Your leadership will directly impact customer satisfaction and business growth. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!
Responsibility
- Oversee daily booking operations, ensuring accuracy and efficiency in reservations.
- Lead and mentor a team of booking agents to deliver exceptional customer service.
- Coordinate with golf course management, hospitality staff, and other stakeholders to ensure smooth operations.
- Implement and optimize booking systems and software to enhance productivity.
- Monitor and analyze booking trends to identify opportunities for improvement.
- Handle customer inquiries, complaints, and special requests with professionalism.
- Develop and enforce booking policies and procedures to maintain consistency.
- Collaborate with marketing teams to promote booking services and attract new customers.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in a managerial role within hospitality, tourism, or customer service.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in booking software and CRM systems.
- Ability to multitask and work under pressure in a fast-paced environment.
- Knowledge of golf course operations or hospitality industry is a plus.
- Fluency in English; additional languages are an advantage.