job description
Join Jayanata, a pioneering beauty clinic since 1984, as a Beauty Clinic Receptionist in the heart of Bali. This role offers a unique opportunity to contribute to our legacy of excellence in skincare and aesthetic services while delivering exceptional customer experiences in a dynamic, luxury-focused environment.
As the first point of contact for our esteemed clients, you will play a vital role in shaping their journey toward beauty and confidence. Your professionalism, warmth, and attention to detail will ensure seamless operations and reinforce Jayanata’s reputation as a leader in the beauty industry.
Based in Denpasar, Bali, this position is ideal for individuals passionate about customer service, beauty, and administrative excellence. Whether you’re greeting clients, managing appointments, or coordinating with our expert team, your contributions will directly impact client satisfaction and clinic efficiency.
Responsibility
- Welcome and assist clients with a warm, professional demeanor, ensuring a luxurious and comfortable experience from arrival to departure.
- Manage appointment scheduling, confirmations, and follow-ups using clinic management software.
- Handle client inquiries via phone, email, and in-person, providing accurate information about treatments, pricing, and promotions.
- Maintain organized and up-to-date client records, including treatment histories and preferences, while ensuring confidentiality.
- Process payments, issue receipts, and manage cash/credit transactions with precision.
- Coordinate with beauty therapists and medical staff to ensure smooth clinic operations and client flow.
- Uphold clinic cleanliness and presentation standards, including reception area, waiting lounge, and retail displays.
- Assist in inventory management for retail products and promotional materials.
Qualifications
- Minimum 1-2 years of experience in receptionist, customer service, or administrative roles, preferably in a beauty clinic, spa, or healthcare setting.
- Excellent communication skills in English and Bahasa Indonesia, with a polite and professional tone.
- Strong organizational and multitasking abilities to handle high-volume client interactions efficiently.
- Proficiency in basic computer applications (e.g., MS Office, Google Workspace) and quick adaptability to clinic software.
- Impeccable grooming and a passion for the beauty industry, with a customer-centric mindset.
- Ability to work flexible hours, including weekends and evenings, as required.
- Diploma or higher in Business Administration, Hospitality, or related fields is a plus.
- Prior experience with POS systems and cash handling is advantageous.