job description
Join Chatime, a globally beloved tea brand under Kawan Lama, and become part of a team that delivers "simple happiness" through premium tea beverages. As a Chatime Staff in Baliâs most vibrant locationsâincluding Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badungâyouâll craft high-quality drinks, engage with diverse customers, and contribute to an exceptional in-store experience.
This role is perfect for energetic, customer-focused individuals who thrive in fast-paced environments. Youâll work with top-tier ingredients, follow standardized recipes, and ensure every cup reflects Chatimeâs commitment to excellence. Whether youâre a seasoned barista or new to the F&B industry, we provide training to help you master the art of tea-making and customer service.
Baliâs dynamic tourism and expat communities make this an exciting opportunity to grow your skills while being part of a brand that values teamwork, creativity, and passion for service.
Responsibility
- Prepare and serve a variety of Chatime beverages (teas, milk teas, fruit teas, etc.) according to standardized recipes and quality standards.
- Provide exceptional customer service, including greeting guests, taking orders, and addressing inquiries with a friendly and professional demeanor.
- Operate and maintain POS systems and handle cash/non-cash transactions accurately.
- Ensure the cleanliness and organization of the workspace, equipment, and customer areas in compliance with hygiene standards.
- Monitor inventory levels of ingredients, cups, and supplies, and report shortages to the manager.
- Upsell menu items and promotions to enhance customer experience and drive sales.
- Collaborate with team members to maintain efficient workflow during peak hours.
- Participate in training sessions to stay updated on new products, techniques, and company policies.
Qualifications
- Minimum high school diploma or equivalent; prior experience in F&B, retail, or customer service is a plus.
- Strong communication skills in English (additional languages are advantageous).
- Passion for tea, beverages, and customer service with a willingness to learn.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Friendly, outgoing personality with a customer-first mindset.
- Basic math and cash-handling skills for accurate transactions.
- Flexibility to work shifts, weekends, and holidays as required.
- Physical stamina to stand for extended periods and lift moderate weights (e.g., ingredient supplies).