job description
Join Accor, a global leader in hospitality, as a Banquet Operations Manager in the vibrant heart of Bali. This is your opportunity to lead high-profile events, from luxurious weddings to corporate galas, in some of the worldâs most sought-after destinations. Youâll oversee seamless execution, elevate guest experiences, and drive operational excellence in a dynamic, fast-paced environment.
As the Banquet Operations Manager, you will play a pivotal role in shaping unforgettable moments for our guests. Your leadership will ensure flawless event coordination, exceptional service standards, and efficient team management. If you thrive in a creative, high-energy setting and have a passion for delivering world-class hospitality, this role is for you.
Accor offers a competitive salary, career growth opportunities, and the chance to work in Baliâs most prestigious venues. Be part of a team that values innovation, professionalism, and a commitment to excellence.
Responsibility
- Plan, coordinate, and execute a wide range of banquet events, including weddings, corporate functions, and social gatherings, ensuring flawless execution from start to finish.
- Lead and mentor a team of banquet staff, fostering a culture of excellence, teamwork, and exceptional guest service.
- Conduct daily operational briefings to align the team on event schedules, guest expectations, and service standards.
- Oversee event setup, including venue preparation, seating arrangements, audiovisual requirements, and dĂŠcor coordination.
- Monitor budget and resource allocation to ensure cost-effective operations while maintaining high-quality standards.
- Liaise with clients, vendors, and internal departments to ensure seamless communication and delivery of event requirements.
- Implement and uphold Accorâs brand standards, health, safety, and hygiene protocols during all events.
- Resolve any operational challenges or guest concerns promptly and professionally to ensure a memorable experience.
Qualifications
- Bachelorâs degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3-5 years of experience in banquet operations, event management, or a similar role within the hospitality industry.
- Proven leadership skills with the ability to manage and inspire a diverse team in a high-pressure environment.
- Strong organizational and multitasking abilities, with keen attention to detail and a problem-solving mindset.
- Excellent communication and interpersonal skills to interact with clients, vendors, and team members effectively.
- Proficiency in event management software and Microsoft Office Suite.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
- Fluency in English; additional languages, particularly Indonesian or French, are a plus.