job description
Join WNS, a global leader in business process management, as a Banking & Finance Specialist in the vibrant heart of Bali. This is your opportunity to leverage your financial expertise while enjoying a PHP 20,000 signing bonus and a competitive salary package in a dynamic, international work environment.
As part of our team, youâll play a pivotal role in delivering exceptional customer experiences for leading financial institutions. Youâll handle complex banking inquiries, process transactions, and provide tailored financial solutionsâall while working in a collaborative, fast-paced setting. Baliâs inspiring work-life balance, combined with WNSâs commitment to professional growth, makes this role ideal for ambitious finance professionals.
Whether youâre based in Canggu, Ubud, Denpasar, or surrounding areas, this position offers the flexibility to thrive in one of Southeast Asiaâs most sought-after destinations. If youâre passionate about finance, customer service, and making an impact, we want to hear from you!
Responsibility
- Process and verify financial transactions with accuracy and compliance to banking regulations.
- Provide expert customer support for banking and financial service inquiries via phone, email, and chat.
- Resolve complex customer issues related to accounts, loans, credit cards, and investments.
- Maintain up-to-date knowledge of banking products, policies, and industry trends.
- Collaborate with cross-functional teams to improve service efficiency and customer satisfaction.
- Prepare and analyze financial reports to ensure data integrity and operational excellence.
- Adhere to strict confidentiality and security protocols for sensitive financial information.
- Identify upsell and cross-sell opportunities to enhance customer relationships.
Qualifications
- Bachelorâs degree in Finance, Accounting, Economics, Business Administration, or a related field.
- Minimum 2 years of experience in banking, financial services, or customer service roles.
- Strong understanding of banking operations, financial products, and regulatory compliance.
- Excellent English communication skills (written and verbal) with a customer-centric approach.
- Proficient in MS Office (Excel, Word) and banking software systems.
- Analytical mindset with problem-solving abilities and attention to detail.
- Ability to work in shifts and meet performance targets in a fast-paced environment.
- Prior experience in a BPO or call center setting is a plus.