job description
Join a dynamic and growing team in Bali as a Backend Office Support Specialist in the thriving insurance industry. This role offers competitive compensation, job stability, and professional growth opportunities in a collaborative environment. You will play a pivotal role in ensuring smooth operational workflows, supporting insurance processes, and contributing to the efficiency of our Melaka-based team’s expansion into Bali.
Ideal for detail-oriented professionals with a passion for administrative excellence, this position provides a unique chance to develop expertise in insurance operations while enjoying the vibrant work-life balance of Bali. Whether you're based in Canggu, Ubud, Denpasar, or other key areas, you’ll be part of a forward-thinking organization committed to innovation and employee development.
Responsibility
- Process and manage insurance-related documentation, ensuring accuracy and compliance with company policies.
- Coordinate with front-office teams to streamline backend operations and resolve administrative bottlenecks.
- Maintain and update databases, client records, and internal systems with meticulous attention to detail.
- Prepare reports, summaries, and presentations to support decision-making for insurance operations.
- Handle correspondence, including emails and phone inquiries, with professionalism and confidentiality.
- Assist in the preparation of insurance policies, claims processing, and underwriting support tasks.
- Collaborate with cross-functional teams to improve workflows and implement best practices.
- Ensure timely and efficient execution of administrative tasks to meet deadlines.
Qualifications
- Minimum 2 years of experience in office administration, backend support, or a related field (insurance industry experience is a plus).
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with database management.
- Excellent written and verbal communication skills in English.
- High level of discretion and integrity when handling sensitive information.
- Problem-solving mindset with a proactive approach to identifying and resolving operational inefficiencies.
- Ability to work independently and collaboratively in a team setting.
- Diploma or Bachelor’s degree in Business Administration, Finance, or a related field is preferred.