job description
Join Remote Employee BPO Phil Inc as a Back-Office Operations Assistant (Pest Control) and play a pivotal role in ensuring seamless administrative and operational support for our pest control services. This remote position allows you to work from the vibrant locations of Bali, including Canggu, Ubud, Denpasar, and more, while contributing to a dynamic and growing industry.
In this role, you will manage critical back-office tasks, coordinate with field teams, and maintain accurate records to enhance service efficiency. Your organizational skills and attention to detail will directly impact our ability to deliver top-tier pest control solutions to clients across the region.
We offer a competitive salary, flexible remote work options, and the opportunity to grow within a supportive, international team. If you thrive in structured environments and have a passion for operational excellence, we’d love to hear from you!
Responsibility
- Process and manage pest control service orders, invoices, and client documentation with high accuracy.
- Coordinate between field technicians, clients, and management to ensure smooth service delivery.
- Maintain and update databases with service records, client details, and inventory logs.
- Generate reports on operational metrics, service performance, and resource utilization.
- Handle customer inquiries, complaints, and follow-ups via email, phone, or CRM systems.
- Assist in scheduling appointments, dispatching teams, and optimizing routes for field operations.
- Ensure compliance with company policies, industry regulations, and safety standards.
- Collaborate with cross-functional teams to improve back-office processes and workflows.
Qualifications
- Minimum 1-2 years of experience in back-office operations, administration, or a related field.
- Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with CRM or ERP systems.
- Excellent written and verbal communication skills in English.
- Attention to detail and problem-solving mindset to resolve operational discrepancies.
- Basic understanding of pest control industry operations is a plus but not required.
- Ability to work independently with minimal supervision in a remote setting.
- High school diploma or equivalent; bachelor’s degree in Business Administration or related field is advantageous.