job description
Join BFI Finance Indonesia, a leading financial services company in Indonesia, as a Back End Collection Specialist based in Bali. In this critical role, you will be responsible for managing and recovering past-due accounts (91-210 days) for auto and motorcycle financing contracts. Your expertise in negotiation, financial analysis, and customer relationship management will directly impact our portfolio performance and customer satisfaction.
This position offers a hybrid/remote work arrangement, allowing you to enjoy Bali’s vibrant culture while contributing to a dynamic team. You’ll work with cutting-edge collection tools and strategies to optimize recovery rates while maintaining compliance with financial regulations. If you’re a results-driven professional with a passion for finance and problem-solving, this is an excellent opportunity to grow your career in a supportive and innovative environment.
BFI Finance Indonesia is committed to fostering a diverse and inclusive workplace. We offer competitive compensation, professional development opportunities, and a collaborative team culture. Apply now and take the next step in your financial services career!
Responsibility
- Conduct effective and efficient collection activities for past-due accounts (91-210 days) on auto and motorcycle financing contracts.
- Negotiate payment arrangements with customers to recover outstanding balances while maintaining positive relationships.
- Analyze customer financial situations and propose tailored solutions to facilitate debt repayment.
- Utilize collection software and CRM tools to track interactions, update account statuses, and generate reports.
- Collaborate with internal teams (e.g., legal, customer service) to escalate complex cases and ensure compliance with company policies.
- Monitor and evaluate collection performance metrics to identify trends and improve recovery strategies.
- Stay updated on financial regulations and industry best practices to ensure ethical and compliant collection practices.
- Provide exceptional customer service by addressing inquiries and resolving disputes professionally.
Qualifications
- Minimum 2 years of experience in collections, debt recovery, or financial services, preferably in the automotive or banking sector.
- Strong negotiation and communication skills, with the ability to handle sensitive customer interactions.
- Proficiency in Microsoft Office (Excel, Word) and experience with collection software or CRM tools (e.g., Salesforce, DebtMaster).
- Knowledge of Indonesian financial regulations and compliance requirements for debt collection.
- Self-motivated with a results-driven mindset and ability to work independently in a remote/hybrid setting.
- Fluency in Bahasa Indonesia and English (written and verbal).
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field is preferred.
- Experience working in a fast-paced, target-driven environment is a plus.