job description
Join Rural Bank Of Angeles, Inc. as a Service Officer in our expanding operations in Bali! This is a unique opportunity to play a pivotal role in enhancing customer experience while contributing to the growth of our branch. As a Service Officer, you will oversee cash operations, new account openings, and ensure seamless daily transactions to meet and exceed branch targets.
In this dynamic role, you will act as the first point of contact for clients, providing exceptional service, resolving inquiries, and fostering long-term relationships. Your ability to manage operational tasks efficiently while maintaining compliance with banking regulations will be key to your success. If you are a detail-oriented professional with a passion for customer service and a drive to support branch performance, we invite you to apply.
At Rural Bank Of Angeles, Inc., we value integrity, excellence, and community impact. This position offers a competitive salary, professional development opportunities, and the chance to work in a collaborative, fast-paced environment in one of the world’s most vibrant destinations—Bali.
Responsibility
- Supervise and manage daily cash transactions, ensuring accuracy and security in all financial operations.
- Oversee the opening and maintenance of new customer accounts, including verification of documents and compliance with KYC (Know Your Customer) policies.
- Provide high-quality customer service by addressing client inquiries, resolving complaints, and offering tailored banking solutions.
- Monitor branch performance metrics and contribute to achieving sales targets, deposit growth, and customer satisfaction goals.
- Collaborate with the branch manager to implement operational improvements and streamline processes for efficiency.
- Ensure adherence to banking regulations, internal policies, and anti-money laundering (AML) procedures.
- Prepare and submit accurate reports on cash flow, account activities, and branch performance to senior management.
- Train and mentor junior staff on best practices in customer service, cash handling, and account management.
Qualifications
- Bachelor’s degree in Business Administration, Finance, Banking, or a related field; candidates with relevant experience may be considered.
- Minimum of 2 years of experience in banking, customer service, or financial operations, preferably in a supervisory role.
- Strong knowledge of banking products, services, and regulatory requirements (e.g., BSP, AML, KYC).
- Excellent communication, interpersonal, and problem-solving skills with a customer-centric approach.
- Proficient in MS Office (Excel, Word) and banking software; familiarity with core banking systems is a plus.
- High attention to detail, numerical accuracy, and ability to work under pressure in a fast-paced environment.
- Demonstrated leadership skills with the ability to train and guide team members effectively.
- Willingness to relocate to Bali, Indonesia (work visa support may be provided for qualified candidates).