job description
Join Reed Elsevier as a B2B Sales Team Lead and take the helm of a high-performing telesales team in the vibrant heart of Bali. This is your opportunity to drive revenue growth, mentor top talent, and shape the future of our business operations in a dynamic, fast-paced environment.
As the Operations Supervisor, you will oversee a team of Telesales Representatives, ensuring they meet and exceed targets while delivering exceptional service to our B2B clients. Your leadership will be instrumental in optimizing processes, fostering a culture of excellence, and contributing to the strategic goals of our business unit.
Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a work-life balance like no other, combining professional growth with the island’s unparalleled lifestyle.
If you’re a results-driven leader with a passion for sales and team development, we want to hear from you. Apply today and take the next step in your career with a global leader in information and analytics.
Responsibility
- Lead, coach, and mentor a team of Telesales Representatives to achieve and surpass monthly/quarterly sales targets.
- Develop and implement B2B sales strategies to expand client base and maximize revenue.
- Monitor team performance metrics, providing data-driven feedback and actionable insights for improvement.
- Collaborate with cross-functional teams to align sales efforts with company objectives and customer needs.
- Conduct regular training sessions to enhance team skills in negotiation, objection handling, and client engagement.
- Oversee the CRM system to track sales activities, pipeline progress, and client interactions.
- Resolve escalated client issues and ensure high levels of customer satisfaction.
- Prepare and present performance reports to senior management with actionable recommendations.
Qualifications
- Proven experience (3+ years) in a B2B sales leadership role, preferably in telesales or inside sales.
- Strong track record of meeting and exceeding sales targets in a fast-paced environment.
- Excellent communication and interpersonal skills with the ability to inspire and motivate teams.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and sales analytics tools.
- Deep understanding of B2B sales cycles, client acquisition, and relationship management.
- Ability to analyze sales data and develop strategic action plans to drive performance.
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
- Fluency in English; additional languages are a plus.