job description
Are you a dynamic leader with a proven track record in B2B outbound sales? Qualfon is seeking an experienced Team Leader (Operations Supervisor) to manage and inspire a high-performing sales team in our Bali-based call center. This is a fantastic opportunity to drive revenue growth, mentor talent, and contribute to the success of a global BPO leader.
In this role, you will oversee daily operations, ensure KPIs are met, and foster a culture of excellence. Your expertise in cold calling, lead generation, and client acquisition will be critical in achieving targets. If you thrive in fast-paced environments and have a passion for coaching teams to success, we want to hear from you!
Join us in Baliāwhere work meets paradiseāand take the next step in your sales leadership career. Immediate start available!
Responsibility
- Lead, mentor, and motivate a team of B2B outbound sales agents to exceed monthly/quarterly targets.
- Monitor and analyze team performance metrics (e.g., conversion rates, call volume, revenue) and implement improvement strategies.
- Develop and execute sales scripts, pitch strategies, and objection-handling techniques to enhance team effectiveness.
- Conduct regular 1:1 coaching sessions and performance reviews to identify training needs and career development opportunities.
- Collaborate with cross-functional teams (e.g., Marketing, Client Success) to align sales efforts with business objectives.
- Ensure compliance with company policies, industry regulations, and data protection standards.
- Resolve escalated customer or client issues promptly to maintain satisfaction and retention.
- Prepare and present daily/weekly reports on team performance, challenges, and action plans to senior management.
Qualifications
- Minimum 3+ years of experience in B2B outbound sales, with at least 1+ year in a team leadership/supervisory role in a call center/BPO environment.
- Proven track record of meeting/exceeding sales targets in a high-volume, metric-driven setting.
- Strong understanding of sales methodologies (e.g., SPIN Selling, Challenger Sale) and CRM tools (e.g., Salesforce, HubSpot).
- Excellent communication, negotiation, and interpersonal skills with fluency in English.
- Ability to analyze data, identify trends, and make data-driven decisions to optimize performance.
- Experience in coaching, training, and conflict resolution for sales teams.
- Highly organized, with the ability to multitask and prioritize in a fast-paced environment.
- Bachelorās degree in Business, Marketing, or related field is a plus.