job description
Join Teleperformance as a B2B Collections Manager in beautiful Bali and lead a high-performing team dedicated to optimizing cash flow, minimizing aging receivables, and driving operational excellence. In this dynamic role, you will strategically manage collections processes, foster client relationships, and ensure financial targets are met with precision and efficiency.
As a global leader in customer experience management, Teleperformance offers a collaborative work environment, cutting-edge tools, and opportunities for professional growth. This is your chance to make a tangible impact in a fast-paced, results-driven industry while enjoying the vibrant culture and work-life balance Bali has to offer.
If you are a proactive leader with a passion for financial operations and team development, we invite you to apply and take the next step in your career with us.
Responsibility
- Lead, mentor, and develop a team of collections specialists to achieve cash flow targets and reduce aging receivables.
- Design and implement effective collections strategies tailored to B2B clients, ensuring timely payments and dispute resolution.
- Monitor and analyze key performance metrics (e.g., DSO, aging reports) to identify trends and recommend process improvements.
- Collaborate with cross-functional teams, including sales, finance, and customer service, to align collections efforts with business objectives.
- Maintain strong relationships with clients through proactive communication, negotiation, and issue resolution.
- Ensure compliance with company policies, industry regulations, and ethical collections practices.
- Prepare and present regular reports on collections performance, risks, and action plans to senior management.
- Leverage data-driven insights to optimize workflows, automate processes, and enhance team productivity.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Advanced degrees or certifications (e.g., CPA, CFA) are a plus.
- Minimum of 5 years of experience in B2B collections, credit management, or financial operations, with at least 2 years in a leadership role.
- Proven track record of meeting or exceeding collections targets and reducing DSO in a high-volume environment.
- Strong analytical skills with proficiency in financial software, CRM systems (e.g., Salesforce), and Microsoft Excel (advanced functions, pivot tables).
- Excellent communication, negotiation, and stakeholder management skills.
- Familiarity with ERP systems (e.g., SAP, Oracle) and collections automation tools.
- Ability to thrive in a fast-paced, target-driven environment with a solutions-oriented mindset.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are advantageous.