job description
Join Teleperformance as a B2B Accounts Receivable Collection Associate in beautiful Bali and play a pivotal role in managing client portfolios while fostering strong business relationships. This onsite position offers a dynamic work environment where youâll drive timely collections, resolve payment discrepancies, and ensure financial accuracy for our global clients.
As part of a leading customer experience management company, youâll collaborate with cross-functional teams to optimize cash flow, reduce outstanding receivables, and deliver exceptional service to B2B partners. Your expertise in financial reconciliation and customer engagement will directly impact our clientsâ satisfaction and operational efficiency.
Teleperformance is committed to your professional growth, offering training, career advancement opportunities, and a supportive workplace culture. If youâre a detail-oriented professional with a passion for finance and relationship management, this role is your chance to thrive in a fast-paced, international setting.
Responsibility
- Manage a portfolio of B2B accounts, ensuring timely collection of outstanding receivables while maintaining positive client relationships.
- Conduct proactive follow-ups via phone, email, and written correspondence to resolve payment delays and discrepancies.
- Negotiate payment plans and settlements with clients to minimize financial risk and improve cash flow.
- Investigate and resolve billing disputes by coordinating with internal teams (e.g., finance, sales) and providing accurate documentation.
- Monitor aging reports and prioritize collection efforts based on account risk and client history.
- Prepare and distribute regular collection reports, including aging analysis, cash forecasts, and performance metrics.
- Ensure compliance with company policies, legal requirements, and industry best practices in debt collection.
- Collaborate with the sales and customer service teams to address client concerns and prevent future payment issues.
Qualifications
- Bachelorâs degree in Accounting, Finance, Business Administration, or a related field.
- Minimum 2 years of experience in B2B collections, accounts receivable, or credit management.
- Strong understanding of financial statements, aging reports, and collection strategies.
- Excellent communication and negotiation skills with a customer-centric approach.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUP) and ERP systems (e.g., SAP, Oracle).
- Ability to work independently, meet deadlines, and handle high-pressure situations professionally.
- Fluency in English (written and verbal); additional languages are a plus.
- Familiarity with Indonesian commercial law and debt collection regulations is advantageous.