job description
Join Halo AI, a cutting-edge Y Combinator (S22) startup revolutionizing B2B solutions, as a Full-Time Account Manager in the vibrant hub of Bali (with initial onboarding in Kuningan, South Jakarta). This is your chance to drive growth, build lasting client relationships, and shape the future of AI-powered business solutions in Southeast Asia’s booming tech ecosystem.
As a B2B Account Manager, you’ll be the bridge between our innovative AI products and enterprise clients, ensuring seamless onboarding, retention, and expansion. Your role is pivotal in understanding client needs, delivering tailored solutions, and contributing to Halo AI’s mission of transforming how businesses operate with intelligent automation.
Why this role? Bali’s dynamic expat and startup community offers an unparalleled work-life balance, while GoVisa’s backing ensures you’re part of a well-funded, high-impact venture. Whether you’re based in Canggu, Ubud, or Denpasar, you’ll collaborate with a global team while enjoying the island’s inspiring environment.
Responsibility
- Manage a portfolio of B2B clients, ensuring high satisfaction and retention through proactive engagement and strategic account planning.
- Drive revenue growth by identifying upsell/cross-sell opportunities and negotiating contract renewals or expansions.
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing timely updates on product developments.
- Collaborate with sales, product, and engineering teams to relay client feedback and influence Halo AI’s roadmap.
- Develop and deliver customized presentations, demos, and training sessions to showcase Halo AI’s value proposition.
- Monitor key account metrics (e.g., usage, adoption, ROI) and implement data-driven strategies to improve performance.
- Stay ahead of industry trends and competitive landscapes to position Halo AI as a leader in AI-driven business solutions.
- Document client interactions, contracts, and feedback in CRM systems (e.g., HubSpot, Salesforce) for transparency and scalability.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field; MBA or tech background is a plus.
- 3+ years of experience in B2B account management, sales, or customer success, preferably in SaaS, AI, or fintech.
- Proven track record of managing enterprise clients, meeting revenue targets, and building long-term relationships.
- Strong communication and negotiation skills, with fluency in English (additional languages like Indonesian or Mandarin are advantageous).
- Tech-savvy with a passion for AI/automation; ability to explain complex solutions to non-technical stakeholders.
- Self-starter with a results-driven mindset, comfortable working in a fast-paced, remote-first environment.
- Experience with CRM tools (e.g., Salesforce, HubSpot) and analytics platforms (e.g., Google Analytics, Tableau).
- Willingness to relocate to Bali (initial onboarding in Jakarta) or already based in target locations (Canggu, Ubud, Denpasar, etc.).