job description
Join Michaels and Grant Business Consulting as an Automotive Customer Experience Evaluator in the vibrant regions of Bali! This project-based role offers a unique opportunity to shape customer satisfaction in the automotive industry while enjoying the dynamic work culture of one of Southeast Asia’s most sought-after destinations.
As an evaluator, you will play a pivotal role in assessing and enhancing the customer journey, ensuring service excellence and brand loyalty. This position is ideal for detail-oriented professionals with a passion for automotive services and a commitment to delivering actionable insights.
With a competitive hourly rate of ₱1,000 – ₱1,200, this contract role provides flexibility and the chance to contribute to high-impact projects. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll be part of a team driving innovation in customer experience.
Apply today and take the first step toward a rewarding career in automotive customer service evaluation!
Responsibility
- Conduct in-depth evaluations of automotive customer service interactions, including sales, support, and after-sales processes.
- Assess customer satisfaction levels through surveys, interviews, and mystery shopping techniques.
- Identify gaps in service delivery and recommend actionable improvements to enhance the customer experience.
- Collaborate with cross-functional teams to implement best practices in customer engagement.
- Document findings and prepare detailed reports with insights and recommendations for management.
- Monitor industry trends and competitor benchmarks to ensure service standards remain competitive.
- Participate in training sessions to stay updated on automotive products, services, and evaluation methodologies.
- Maintain confidentiality and professionalism in all customer interactions and data handling.
Qualifications
- Proven experience in customer service, sales, or a related field, preferably within the automotive industry.
- Strong analytical and problem-solving skills with the ability to interpret data and trends.
- Excellent communication and interpersonal skills to engage effectively with customers and stakeholders.
- Attention to detail and a commitment to delivering high-quality evaluations and reports.
- Ability to work independently and manage time efficiently in a project-based environment.
- Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with data analysis tools.
- Flexibility to adapt to varying project requirements and deadlines.
- A passion for the automotive sector and a customer-centric mindset.