job description
Join Michaels and Grant Business Consulting as an Automotive Customer Experience Evaluator in the vibrant Bali region. This contract role offers a unique opportunity to shape customer experiences in the automotive industry while enjoying the flexibility of remote or on-site work in Bali’s most sought-after locations.
As an evaluator, you will assess customer interactions, provide actionable feedback, and contribute to enhancing service quality. This role is ideal for detail-oriented professionals with a passion for customer service and automotive excellence.
With competitive hourly rates of ₱1,000 – ₱1,200, this position is perfect for those seeking a dynamic, short-term engagement in a thriving industry.
Responsibility
- Conduct evaluations of automotive customer service interactions via calls, emails, or in-person visits.
- Provide detailed feedback and recommendations to improve customer experience standards.
- Analyze customer satisfaction metrics and identify areas for service enhancement.
- Collaborate with automotive dealerships or service centers to implement best practices.
- Document findings and prepare reports for management review.
- Ensure compliance with company and industry customer service guidelines.
- Participate in training sessions to stay updated on automotive trends and customer service techniques.
Qualifications
- Proven experience in customer service, sales, or automotive-related roles.
- Strong analytical and communication skills.
- Ability to work independently and meet evaluation deadlines.
- Familiarity with automotive products, services, or dealership operations is a plus.
- Proficiency in English (written and verbal).
- Attention to detail and a commitment to delivering high-quality evaluations.
- Flexibility to work remotely or on-site in Bali as required.