job description
Join eco-shop Malaysia, a leading sustainable retail brand, as our Assistant Store Manager in the vibrant heart of Canggu, Bali. This is an exceptional opportunity to grow your career in retail management while contributing to a mission-driven company that prioritizes eco-friendly products and customer satisfaction. As the bridge between our store team and management, youâll play a pivotal role in ensuring seamless daily operations, driving sales, and maintaining the highest standards of service in one of Baliâs most dynamic retail environments.
In this role, youâll oversee a diverse team of retail professionals, manage inventory with precision, and create an engaging shopping experience for both local and international customers. Baliâs thriving tourism and expat community provide a unique backdrop for retail success, and your leadership will directly impact our storeâs performance and reputation. If youâre passionate about retail, sustainability, and team development, this is your chance to make a meaningful impact while enjoying the lifestyle and culture of Bali.
We offer a competitive salary package, opportunities for professional growth, and a supportive work environment where your ideas are valued. Whether youâre an experienced retail professional or a rising star in the industry, weâd love to hear from you!
Responsibility
- Lead and motivate a team of retail staff to achieve sales targets and deliver exceptional customer service in a fast-paced environment.
- Oversee daily store operations, including opening/closing procedures, cash management, and adherence to company policies and standards.
- Manage inventory levels, conduct stock audits, and coordinate with suppliers to ensure product availability and minimize shrinkage.
- Monitor sales performance, analyze trends, and implement strategies to drive revenue growth and customer retention.
- Ensure the store maintains a clean, organized, and visually appealing layout that aligns with eco-shopâs brand identity and sustainability values.
- Handle customer inquiries, complaints, and escalations professionally, ensuring a positive shopping experience for all visitors.
- Collaborate with the Store Manager to develop and execute promotional campaigns, seasonal displays, and community engagement initiatives.
- Train and onboard new team members, fostering a culture of continuous learning and development within the store.
Qualifications
- Minimum of 2-3 years of experience in retail management, preferably in a supervisory or assistant manager role.
- Proven track record of achieving sales targets and driving team performance in a retail environment.
- Strong leadership skills with the ability to inspire, mentor, and manage a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficiency in retail management software, POS systems, and Microsoft Office (Excel, Word).
- Ability to work flexible hours, including weekends and holidays, to meet the demands of the retail industry.
- Passion for sustainability and eco-friendly products, with a commitment to promoting these values in-store.
- Problem-solving mindset with a keen attention to detail and the ability to multitask in a dynamic environment.