job description
Join eco-shop Malaysia, a leading sustainable retail brand, as an Assistant Store Manager in the vibrant heart of Canggu, Bali. This is your opportunity to drive operational excellence in a fast-paced, eco-conscious retail environment while contributing to a mission that prioritizes sustainability and customer satisfaction.
In this dynamic role, you will support the Store Manager in overseeing daily operations, ensuring seamless inventory management, team leadership, and financial accuracy. Your ability to maintain high store standards, optimize sales performance, and foster a positive work culture will be key to our success. Ideal for a proactive leader with a passion for retail and sustainability, this position offers growth potential in a brand committed to ethical and environmentally friendly practices.
Bali’s thriving retail scene and eco-friendly community provide the perfect backdrop for a rewarding career where your contributions directly impact both business success and environmental stewardship.
Responsibility
- Assist the Store Manager in overseeing daily retail operations, including opening/closing procedures, staff scheduling, and cash handling.
- Monitor and maintain optimal inventory levels, ensuring accurate stock counts, timely restocking, and minimal shrinkage.
- Lead, train, and motivate a team of sales associates to deliver exceptional customer service and meet sales targets.
- Ensure compliance with company policies, health and safety regulations, and eco-friendly retail standards.
- Handle customer inquiries, complaints, and returns professionally, resolving issues to maintain high satisfaction levels.
- Prepare daily, weekly, and monthly sales reports, analyzing performance metrics to identify opportunities for improvement.
- Collaborate with the marketing team to execute in-store promotions, visual merchandising, and seasonal campaigns.
- Uphold store presentation standards, including cleanliness, product displays, and branding consistency.
Qualifications
- Minimum 2 years of experience in retail management or a similar supervisory role, preferably in eco-friendly or sustainable retail.
- Proven ability to lead teams, delegate tasks, and foster a collaborative work environment.
- Strong understanding of retail operations, including POS systems, inventory management, and financial reporting.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work flexible hours, including weekends and holidays, to meet business needs.
- Passion for sustainability and alignment with eco-shop Malaysia’s ethical and environmental values.
- Problem-solving mindset with the ability to handle high-pressure situations efficiently.
- Proficiency in English; additional languages (e.g., Indonesian, Malay) are a plus.