job description
Join eco-shop Malaysia as an Assistant Store Manager and play a pivotal role in driving operational excellence at our Nusa Damai location in Bali. This is a fantastic opportunity for a dynamic retail professional to support store management, enhance customer experiences, and contribute to the growth of a leading eco-conscious brand.
In this role, you will assist in overseeing daily retail operations, ensuring seamless inventory management, staff coordination, and adherence to company standards. Your leadership will help maintain a high-performing team while fostering a sustainable and customer-centric shopping environment.
If you are passionate about retail, sustainability, and team leadership, we invite you to apply and grow with us in one of Bali’s most vibrant retail hubs.
Responsibility
- Assist the Store Manager in daily retail operations, including opening/closing procedures and staff scheduling.
- Oversee inventory management, ensuring accurate stock levels and timely restocking.
- Train and mentor retail staff to deliver exceptional customer service and uphold brand standards.
- Monitor sales performance and implement strategies to meet or exceed targets.
- Handle cash management, including reconciliations and deposit preparations.
- Maintain store cleanliness, visual merchandising, and compliance with health and safety regulations.
- Resolve customer inquiries and complaints professionally to enhance satisfaction.
- Support sustainability initiatives, such as waste reduction and eco-friendly product promotions.
Qualifications
- Minimum 2 years of retail experience, with at least 1 year in a supervisory or assistant management role.
- Strong leadership and team management skills with a customer-first mindset.
- Excellent communication and interpersonal abilities in English (additional languages a plus).
- Proficient in POS systems, inventory software, and basic Microsoft Office tools.
- Ability to work flexible hours, including weekends and holidays, as required.
- Knowledge of sustainable retail practices and eco-friendly products is advantageous.
- Problem-solving skills with a proactive approach to operational challenges.
- High school diploma or equivalent; retail management certification is a bonus.