job description
Join Goldilocks Bakeshop, a beloved name in the baking industry, as an Assistant Store Manager in the vibrant heart of Bali. This is your opportunity to play a pivotal role in driving store success, leading a dynamic team, and delivering exceptional customer experiences in one of the most picturesque locations in Indonesia.
In this role, you will support the Store Manager in overseeing daily operations, optimizing sales performance, and maintaining the high standards of service that Goldilocks is known for. Youâll thrive in a fast-paced environment where your leadership, problem-solving skills, and passion for customer satisfaction will directly impact the storeâs growth and reputation.
Whether youâre based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, youâll be part of a team that values innovation, teamwork, and a commitment to excellence. If youâre ready to take the next step in your retail management career with a brand thatâs synonymous with quality and tradition, weâd love to hear from you.
Responsibility
- Assist the Store Manager in overseeing daily store operations, ensuring smooth workflow and adherence to company policies.
- Drive sales performance by setting targets, monitoring progress, and implementing strategies to meet or exceed goals.
- Lead, train, and motivate the store team to deliver outstanding customer service and maintain a positive work environment.
- Ensure inventory levels are optimal, including ordering, receiving, and stocking products to meet customer demand.
- Handle customer inquiries, complaints, and feedback professionally, resolving issues to ensure satisfaction.
- Maintain store appearance, cleanliness, and merchandising standards to create an inviting atmosphere for customers.
- Monitor and analyze sales data, customer trends, and market conditions to identify opportunities for improvement.
- Assist in budgeting, expense control, and financial reporting to support the storeâs profitability.
Qualifications
- Minimum of 2-3 years of experience in retail management, preferably in the food or bakery industry.
- Proven track record of driving sales, managing teams, and delivering exceptional customer service.
- Strong leadership, communication, and interpersonal skills to inspire and guide staff.
- Excellent problem-solving abilities and the capacity to handle multiple tasks in a fast-paced environment.
- Proficiency in inventory management, POS systems, and basic financial reporting.
- High school diploma or equivalent; a degree in Business Administration, Retail Management, or a related field is a plus.
- Flexibility to work evenings, weekends, and holidays as required by store operations.
- Passion for the baking industry and a commitment to upholding Goldilocks Bakeshopâs brand values.