job description
Join UOA Hospitality as an Assistant Reservation Specialist and play a pivotal role in delivering exceptional guest experiences in Bali’s vibrant hospitality scene. Based in key locations such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will be the first point of contact for guests, ensuring seamless booking processes and maximizing room occupancy through your professionalism and customer-centric approach.
This role is perfect for individuals who thrive in dynamic environments, possess strong organizational skills, and are passionate about creating memorable stays for guests. As part of a renowned hospitality brand, you will have the opportunity to grow your career while contributing to the success of our properties across Bali.
If you are detail-oriented, have a knack for problem-solving, and enjoy working in a fast-paced team, we invite you to apply and become a valued member of our hospitality family.
Responsibility
- Handle incoming reservation inquiries via phone, email, and online platforms with professionalism and efficiency.
- Process and confirm bookings accurately, ensuring all guest details and preferences are recorded.
- Provide exceptional customer service by addressing guest inquiries, concerns, and special requests promptly.
- Coordinate with other departments (e.g., front office, housekeeping) to ensure smooth guest arrivals and departures.
- Maintain up-to-date knowledge of room availability, rates, and promotions to optimize occupancy and revenue.
- Assist in managing reservation systems and databases, ensuring data integrity and confidentiality.
- Generate reports on booking trends, cancellations, and no-shows to support strategic decision-making.
- Uphold company standards and policies while delivering a personalized guest experience.
Qualifications
- Diploma or equivalent in Hospitality Management, Tourism, or a related field.
- Minimum of 1 year of experience in a reservation, front desk, or customer service role within the hospitality industry.
- Excellent communication skills in English; proficiency in additional languages is a plus.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using reservation software (e.g., Opera PMS, Cloudbeds) and Microsoft Office Suite.
- Customer-focused mindset with a passion for delivering high-quality service.
- Ability to work flexible hours, including weekends and holidays, as required by the hospitality industry.
- Attention to detail and problem-solving skills to handle guest requests and resolve issues effectively.