job description
Join a dynamic team in Bali’s thriving hospitality sector as an Assistant Operations Manager. This role offers a unique opportunity to grow under expert mentorship while contributing to the seamless operation of a high-end establishment. Bali, known for its vibrant tourism industry, provides the perfect backdrop for a rewarding career in hospitality management.
In this position, you will play a pivotal role in supporting daily operations, ensuring exceptional guest experiences, and optimizing service efficiency. With guidance from seasoned professionals, you’ll develop leadership skills and gain hands-on experience in managing teams, processes, and customer relations. This is an ideal role for ambitious individuals eager to advance in the hospitality and tourism industry.
If you’re passionate about delivering excellence and thrive in a fast-paced, collaborative environment, we invite you to apply and take the next step in your career.
Responsibility
- Assist the Operations Manager in overseeing daily hotel/resort operations to ensure smooth and efficient service delivery.
- Coordinate with front desk, housekeeping, and F&B teams to maintain high standards of guest satisfaction.
- Monitor and optimize workflows to enhance operational efficiency and reduce costs.
- Conduct regular inspections of facilities and services to ensure compliance with brand and industry standards.
- Train, mentor, and supervise staff to foster a culture of excellence and continuous improvement.
- Handle guest complaints and resolve issues promptly to maintain a positive reputation.
- Assist in budgeting, forecasting, and financial reporting for operational departments.
- Implement and enforce health, safety, and hygiene protocols in accordance with local regulations.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 2-3 years of experience in hospitality operations, with at least 1 year in a supervisory role.
- Strong leadership, communication, and problem-solving skills.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with property management systems (PMS) and basic financial software.
- Excellent customer service skills with a guest-centric approach.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Willingness to work flexible hours, including weekends and holidays.