job description
Join Singapore General Hospital in a transformative role as Assistant Manager / Senior Executive in the Outcome & Experience Office (ONE). This is a unique opportunity to drive patient-centered care initiatives in a dynamic healthcare environment. If you are passionate about enhancing patient experiences and shaping the future of healthcare delivery, this role is for you.
As part of our dedicated team, you will collaborate with cross-functional stakeholders to implement innovative strategies that prioritize patient satisfaction, operational efficiency, and clinical excellence. Your contributions will directly impact the quality of care and the overall patient journey, making a meaningful difference in the lives of those we serve.
Based in the vibrant region of Bali, Indonesia, this position offers a blend of professional growth and a high quality of life in one of the worldâs most sought-after destinations.
Responsibility
- Lead and coordinate patient experience initiatives to enhance satisfaction and care quality.
- Collaborate with clinical and administrative teams to implement patient-centered policies and procedures.
- Analyze patient feedback and data to identify areas for improvement and develop actionable strategies.
- Oversee the design and execution of patient engagement programs, ensuring alignment with organizational goals.
- Monitor key performance indicators (KPIs) related to patient experience and report findings to senior management.
- Facilitate training and workshops for staff to foster a culture of empathy and patient-first mindset.
- Partner with external stakeholders, including community organizations, to promote health awareness and accessibility.
- Stay updated on healthcare trends and best practices to drive continuous improvement in patient care.
Qualifications
- Bachelorâs degree in Healthcare Administration, Business, Psychology, or a related field. Masterâs degree is a plus.
- Minimum 3-5 years of experience in healthcare management, patient experience, or a similar role.
- Strong analytical skills with the ability to interpret data and translate insights into actionable plans.
- Excellent communication and interpersonal skills to engage with diverse stakeholders.
- Proven leadership abilities with a track record of driving process improvements in a healthcare setting.
- Proficiency in project management and familiarity with healthcare quality standards (e.g., ISO, JCI).
- Passion for patient advocacy and a deep understanding of patient-centered care principles.
- Ability to work in a fast-paced environment and adapt to changing priorities.