job description
Join EZT Group, a leading name in the Hospitality & Tourism industry, as an Assistant Manager / Senior Executive in the vibrant regions of Bali. This is a unique opportunity to advance your career in a dynamic, fast-paced environment where your leadership and operational expertise will drive exceptional guest experiences and business growth.
At EZT Group, we believe in fostering outstanding career growth and professional development. You’ll benefit from a competitive KPI-based incentive program, performance bonuses, and a suite of cool perks designed to reward your hard work and dedication. Whether you're overseeing daily operations, leading a team, or strategizing for long-term success, your contributions will be valued and recognized.
Bali’s thriving tourism sector offers an unparalleled backdrop for your career. From luxury resorts in Nusa Dua to boutique hotels in Ubud, you’ll have the chance to work in some of the most sought-after destinations in the world. If you’re passionate about hospitality, driven by excellence, and eager to grow in a supportive yet challenging environment, this role is for you.
Responsibility
- Oversee daily operations of assigned departments, ensuring seamless service delivery and guest satisfaction.
- Lead, mentor, and develop a high-performing team, fostering a culture of excellence and accountability.
- Implement and monitor KPIs, analyzing performance metrics to drive continuous improvement.
- Collaborate with cross-functional teams to enhance operational efficiency and guest experience.
- Develop and execute strategic plans to achieve business objectives and revenue targets.
- Handle guest inquiries, complaints, and feedback professionally, ensuring resolution and satisfaction.
- Manage budgets, forecasts, and financial reports to optimize resource allocation.
- Stay updated on industry trends and best practices, proposing innovative solutions to stay ahead of the competition.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 3-5 years of experience in a managerial or senior executive role within the hospitality industry.
- Proven track record of team leadership, operational management, and achieving performance targets.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of hospitality software, PMS systems, and financial management tools.
- Ability to work under pressure in a fast-paced environment while maintaining a positive attitude.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Passion for the hospitality industry and a commitment to delivering exceptional guest experiences.