job description
Join Erajaya, a leading retail technology innovator in Indonesia, as an Assistant Manager - Retail System Support Analyst in the vibrant and growing tech hub of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung). This is an exciting opportunity to play a pivotal role in ensuring seamless retail operations through cutting-edge system support, deployment, and troubleshooting.
In this dynamic role, you will collaborate with cross-functional teams to configure, test, and deploy retail hardware and software solutions, ensuring minimal downtime and maximum efficiency. Youâll be at the forefront of driving digital transformation in retail, working with state-of-the-art systems to enhance customer experiences and operational excellence. If youâre passionate about technology, problem-solving, and leadership in a fast-paced retail environment, this is the perfect role to advance your career.
Erajaya offers a competitive salary, professional growth opportunities, and a collaborative work culture in one of Indonesiaâs most desirable locations. Whether youâre based in the bustling streets of Kuta or the serene landscapes of Ubud, youâll enjoy a work-life balance thatâs unmatched. Apply now and be part of a team thatâs shaping the future of retail technology in Indonesia!
Responsibility
- Assist in the configuration, testing, and deployment of new retail hardware and software updates, patches, and system upgrades to ensure seamless operations.
- Collaborate with IT and retail teams to troubleshoot system issues, diagnose problems, and implement effective solutions to minimize downtime.
- Monitor retail systems performance, identify bottlenecks, and recommend improvements to enhance efficiency and user experience.
- Provide technical support and training to retail staff on system functionalities, ensuring smooth adoption of new technologies.
- Develop and maintain documentation for system configurations, processes, and troubleshooting guides to streamline future support efforts.
- Assist in managing vendor relationships for hardware and software procurement, ensuring cost-effective and timely deliveries.
- Lead small-scale projects related to system integrations, upgrades, or migrations, ensuring alignment with business objectives.
- Stay updated with the latest retail technology trends and best practices to drive continuous improvement in system support processes.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 3 years of experience in retail system support, IT infrastructure, or a similar technical role.
- Proven experience with retail POS systems, inventory management software, and hardware troubleshooting.
- Strong understanding of networking, databases, and system security principles in a retail environment.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Experience with project management or team leadership is a plus.
- Familiarity with cloud-based retail solutions (e.g., AWS, Azure) and API integrations is highly desirable.