job description
Join Tan Tock Seng Hospital, a leading healthcare institution in Singapore, as an Assistant Manager in Quality and Clinical Governance. This contract role offers a unique opportunity to drive clinical quality improvement and patient safety initiatives in a dynamic, patient-centered environment.
As a Quality Specialist, you will play a pivotal role in ensuring compliance with healthcare standards, implementing best practices, and fostering a culture of continuous improvement. Your expertise will directly impact patient outcomes, operational efficiency, and the hospital’s reputation for excellence in care.
This position is ideal for a detail-oriented professional with a passion for healthcare quality management, risk assessment, and clinical governance. If you thrive in a collaborative setting and are committed to elevating healthcare standards, we invite you to apply.
Responsibility
- Develop, implement, and monitor clinical quality improvement programs to enhance patient care and safety.
- Conduct risk assessments and audits to ensure compliance with healthcare regulations and accreditation standards (e.g., JCI, ISO).
- Collaborate with cross-functional teams to identify gaps in clinical processes and propose data-driven solutions.
- Lead incident investigations and root cause analyses (RCA) to prevent recurrence and improve system resilience.
- Design and deliver training programs on quality management, patient safety, and clinical governance for staff.
- Analyze clinical performance metrics and generate reports for senior management and regulatory bodies.
- Support the hospital’s accreditation and certification processes by preparing documentation and coordinating inspections.
- Foster a culture of continuous improvement by promoting evidence-based practices and patient-centered care.
Qualifications
- Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or a related field. Master’s degree is a plus.
- Minimum 5 years of experience in clinical quality management, patient safety, or healthcare governance.
- Certification in Quality Improvement (e.g., Lean Six Sigma, CPHQ) or Patient Safety is highly desirable.
- In-depth knowledge of healthcare regulations (e.g., MOH Singapore, JCI, ISO 9001) and accreditation standards.
- Proven experience in data analysis, auditing, and performance measurement in a healthcare setting.
- Strong project management and stakeholder engagement skills.
- Excellent communication and presentation skills to articulate complex quality concepts to diverse audiences.
- Proficiency in Microsoft Office Suite and healthcare quality software (e.g., Qlik, Tableau).