job description
Are you a passionate hospitality leader looking to take the next step in your career? PSGourmet Pte Ltd is seeking a proactive and service-oriented Assistant Manager or Manager to oversee operations in our Central Region outlets. In this role, you will be the heartbeat of our dining experience, ensuring operational excellence, team morale, and customer satisfaction.
We pride ourselves on creating memorable dining moments and are looking for a hands-on leader who thrives in a fast-paced environment. If you have a knack for team development, a sharp eye for operational efficiency, and a genuine love for the F&B industry, we want to hear from you. We offer a structured 5-day work week to ensure a healthy work-life balance while maintaining the highest standards of service.
Responsibility
- Oversee daily outlet operations to ensure smooth service flow and adherence to brand standards.
- Lead, train, and mentor outlet staff to foster a high-performance, customer-centric culture.
- Monitor inventory levels, manage food costs, and optimize waste management processes.
- Handle customer feedback professionally to ensure service recovery and repeat business.
- Manage staff scheduling and duty rosters to meet operational demands while staying within budget.
- Maintain strict compliance with health, safety, and sanitation regulations (SFA standards).
- Prepare weekly sales reports and operational reviews for management.
Qualifications
- Minimum 2-3 years of experience in an F&B supervisory or management role.
- Strong leadership skills with the ability to motivate and manage diverse teams.
- Excellent communication and interpersonal skills, with a passion for guest satisfaction.
- Proven ability to perform under pressure in a fast-paced environment.
- Basic knowledge of POS systems, inventory management, and scheduling software.
- Willingness to work weekends, public holidays, and rotating shifts as required by business needs.
- A proactive, problem-solving mindset with a high level of integrity.