job description
Join Changi Airport Group as an Assistant Manager / Manager, Capability Development (Airport Operations) and play a pivotal role in shaping the future of aviation excellence. Based in the vibrant regions of Bali, you will lead digital transformation initiatives to enhance operational capabilities, ensuring Changi Airport remains a global benchmark for efficiency, innovation, and passenger experience.
This is a unique opportunity to drive strategic learning and development programs, foster a culture of continuous improvement, and collaborate with cross-functional teams to elevate airport operations. Your expertise will directly impact the readiness of our workforce to meet the evolving demands of the aviation industry.
If you are passionate about talent development, operational excellence, and digital innovation, we invite you to bring your vision and leadership to one of the worldâs most renowned airport groups.
Responsibility
- Lead the design, development, and implementation of capability development programs tailored to airport operations, ensuring alignment with business goals and industry best practices.
- Drive digital transformation initiatives to modernize training methodologies, leveraging e-learning, simulations, and data analytics.
- Collaborate with cross-functional teams (e.g., Operations, HR, IT) to identify skill gaps and develop targeted upskilling/reskilling strategies.
- Oversee the evaluation and optimization of training programs, measuring ROI and effectiveness through KPIs and feedback loops.
- Champion a culture of continuous learning by fostering mentorship, knowledge-sharing platforms, and leadership development pipelines.
- Ensure compliance with aviation regulatory standards (e.g., ICAO, IATA) and internal policies in all training materials and processes.
- Manage vendor relationships for external training providers and technology partners, negotiating contracts and ensuring service quality.
- Stay abreast of emerging trends in airport operations, digital tools, and adult learning theories to keep programs cutting-edge.
Qualifications
- Bachelorâs degree in Human Resources, Business Administration, Aviation Management, or a related field. Masterâs degree is a plus.
- Minimum 5 years of experience in learning & development, capability building, or operational training, preferably in aviation, logistics, or a high-complexity industry.
- Proven track record in designing and delivering training programs, with expertise in digital learning tools (LMS, VR/AR, gamification).
- Strong project management skills, with the ability to lead end-to-end program rollouts and stakeholder engagement.
- Excellent communication and presentation skills, with the ability to influence and align diverse teams.
- Familiarity with aviation industry standards (e.g., ICAO, IATA) and regulatory compliance requirements.
- Data-driven mindset with proficiency in analytics tools to measure training effectiveness and business impact.
- Adaptability to work in a fast-paced, multicultural environment with a global outlook.