job description
Join MCi Career Services as an Assistant Manager/Executive, Service Operations in Bali, supporting a prestigious public healthcare institution. This role offers unparalleled career stability, competitive compensation, and the opportunity to make a meaningful impact in a government-backed healthcare environment.
As a key member of our Service Operations team, you will oversee critical processes, enhance service delivery, and ensure operational excellence. This position is ideal for a detail-oriented professional with a passion for healthcare administration, process optimization, and team leadership. Enjoy annual wage supplements (AWS) and performance bonuses of up to 4 months, along with comprehensive benefits tailored for long-term growth.
Bali’s vibrant culture and growing healthcare sector provide a unique backdrop for this role. Whether you’re a seasoned operations professional or an emerging leader, this opportunity allows you to contribute to a mission-driven organization while advancing your career in a dynamic, supportive setting.
If you thrive in structured yet innovative environments and seek a role with purpose, apply today and become part of a team that values excellence, collaboration, and continuous improvement.
Responsibility
- Oversee daily service operations to ensure efficiency, compliance, and high-quality patient care standards.
- Develop and implement process improvements to enhance operational workflows and service delivery.
- Lead and mentor a team of service operations staff, fostering a culture of accountability and excellence.
- Collaborate with cross-functional teams, including clinical and administrative departments, to align operations with organizational goals.
- Monitor key performance indicators (KPIs) and generate reports to track operational performance and identify areas for improvement.
- Ensure adherence to regulatory requirements and institutional policies in all service operations.
- Manage stakeholder relationships, including government agencies, vendors, and internal teams, to support seamless operations.
- Drive initiatives to enhance patient satisfaction and operational transparency through data-driven decision-making.
Qualifications
- Bachelor’s degree in Healthcare Administration, Business Management, or a related field.
- Minimum of 3-5 years of experience in service operations, preferably within healthcare or government sectors.
- Proven leadership skills with experience managing teams and driving operational improvements.
- Strong analytical abilities to interpret data and implement strategic solutions.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Familiarity with healthcare regulations, compliance standards, and quality assurance frameworks.
- Proficiency in Microsoft Office Suite and experience with operational management software.
- Ability to work in a fast-paced environment with a focus on problem-solving and adaptability.