job description
Join The Kana Kuta Hotel Bali, a premier luxury destination in the heart of Bali, as an Assistant Front Office Manager. This is a unique opportunity to step into a leadership role within our dynamic Front Office team, contributing to the seamless operation of our 5-star hospitality services.
As the Assistant Front Office Manager, you will play a pivotal role in ensuring exceptional guest experiences, overseeing daily front desk operations, and supporting the Front Office Manager in maintaining the highest standards of service excellence. You will lead a team of dedicated professionals, fostering a culture of warmth, efficiency, and attention to detail that defines our brand.
Located in the vibrant region of Badung, our hotel offers a perfect blend of traditional Balinese charm and modern luxury. Whether you are greeting international travelers, resolving guest inquiries, or coordinating with other departments, your leadership will be instrumental in creating unforgettable stays for our guests.
If you are a passionate hospitality professional with a keen eye for detail and a commitment to service excellence, we invite you to apply and become part of our world-class team.
Responsibility
- Assist the Front Office Manager in overseeing daily front desk operations, including check-ins, check-outs, and guest services.
- Supervise, train, and mentor front desk staff to ensure consistent delivery of high-quality service.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Monitor and manage room availability, reservations, and allocations to maximize occupancy and revenue.
- Ensure compliance with hotel policies, procedures, and standards for guest satisfaction and operational efficiency.
- Collaborate with housekeeping, maintenance, and other departments to address guest needs and resolve issues promptly.
- Prepare and present daily, weekly, and monthly reports on front office performance, including occupancy rates and guest feedback.
- Implement and maintain systems for efficient front desk workflows, including the use of property management software.
Qualifications
- Minimum of 3 years of experience in a front office or guest services role within the hospitality industry, with at least 1 year in a supervisory or managerial capacity.
- Proven leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a guest-centric approach to service.
- Proficiency in property management systems (PMS) and Microsoft Office applications.
- Ability to work flexible hours, including evenings, weekends, and holidays, to meet operational demands.
- High level of professionalism, integrity, and attention to detail.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.