job description
Join Park Regis by Prince in the heart of Bali’s vibrant hospitality scene as an Assistant Duty Manager. This is your opportunity to take a leadership role in a luxury hotel environment, where your operational expertise and guest-centric approach will elevate the standard of service excellence.
As a key member of our front office team, you will oversee daily reception operations, ensuring seamless check-ins, personalized guest experiences, and resolution of any service challenges. Your ability to lead by example, mentor staff, and maintain the highest standards of professionalism will directly contribute to our reputation as a premier destination for discerning travelers.
Based in Kuta, Badung, this role offers a dynamic work environment in one of Bali’s most sought-after locations, blending career growth with the island’s unparalleled lifestyle. If you are passionate about hospitality, thrive under pressure, and take pride in delivering exceptional service, we invite you to apply.
Responsibility
- Supervise and coordinate daily front desk operations, including guest check-ins, check-outs, and room assignments to ensure efficiency and guest satisfaction.
- Act as the primary point of contact for guest inquiries, complaints, and special requests, resolving issues promptly and professionally.
- Lead, train, and mentor front office staff, fostering a culture of excellence, teamwork, and continuous improvement.
- Monitor and maintain accurate records of room availability, reservations, and guest preferences using property management systems.
- Collaborate with housekeeping, maintenance, and other departments to ensure all guest needs are met and operational standards are upheld.
- Conduct regular inspections of front desk areas and public spaces to ensure cleanliness, order, and compliance with brand standards.
- Assist in the preparation of daily reports, including occupancy rates, revenue, and guest feedback, for management review.
- Uphold all hotel policies, safety protocols, and service standards to ensure a secure and welcoming environment for guests and staff.
Qualifications
- Minimum 2-3 years of experience in a front office or guest services role within the hospitality industry, with at least 1 year in a supervisory or leadership position.
- Proven track record of delivering exceptional guest service and resolving complex customer issues with diplomacy.
- Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
- Excellent communication skills in English (written and verbal); proficiency in additional languages is a plus.
- Familiarity with property management systems (PMS) such as Opera, Amadeus, or similar.
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
- Flexibility to work rotating shifts, including evenings, weekends, and public holidays.
- Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.