job description
Join Crif Lembaga Informasi Keuangan, a leading financial information services provider, as an Assistant Client Support Officer in the vibrant heart of Bali. This role offers a unique opportunity to deliver exceptional technical and customer support while contributing to the seamless onboarding and satisfaction of our valued clients in the financial sector.
As the first point of contact for client inquiries, you will play a pivotal role in resolving technical issues, guiding users through product features, and ensuring a smooth, professional experience. Your expertise will help strengthen client relationships and enhance our reputation for reliability and service excellence in the competitive financial services industry.
Based in Denpasar, this position is ideal for detail-oriented professionals with a passion for problem-solving and a commitment to delivering world-class support. Whether you're assisting with product testing, troubleshooting, or client education, your contributions will directly impact our mission of empowering businesses with accurate financial insights.
Responsibility
- Provide first-level technical support to clients via phone, email, and chat, ensuring timely and accurate resolutions.
- Assist clients with onboarding processes, including account setup, documentation, and initial training.
- Conduct product testing and validate client configurations to ensure compatibility and functionality.
- Document and escalate complex issues to senior support teams with clear, actionable details.
- Maintain up-to-date knowledge of company products, services, and industry best practices.
- Collaborate with cross-functional teams to improve support processes and client satisfaction metrics.
- Monitor and follow up on open support tickets to ensure resolution within SLA timeframes.
- Gather client feedback and contribute to continuous improvement initiatives for support services.
Qualifications
- Bachelor’s degree in Finance, Business, Information Technology, or a related field.
- Minimum 1-2 years of experience in client support, customer service, or a similar role, preferably in the financial sector.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Excellent communication skills in English (written and verbal) with a professional and empathetic approach.
- Proficiency in CRM systems, helpdesk software, and Microsoft Office Suite.
- Familiarity with financial products, credit reporting, or data services is a plus.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Customer-focused mindset with a commitment to delivering high-quality service.